Welcome to Mooch!
We're excited to have you join us as a vendor. Here's a breakdown of how it works!
Sign up and create your vendor profile
Begin by signing up on our platform and setting up your vendor profile. Provide essential details about your rental business, including your offerings, pricing, availability, delivery preferences and any additional information you want to share with potential customers.
List your rental items
Showcase your inventory by creating detailed listings for each item you offer. Include high-quality photos, accurate descriptions, and specify any terms and conditions for renting each item. The more information you provide, the better equipped customers will be to make informed decisions.
Manage your availability
Set your availability calendar to let customers know when your rental items are available for booking. Update it regularly to reflect any changes in availability or special offers.
Handle bookings and payments
When a customer confirms a booking, you'll receive a notification. You can then accept or decline the request based on your availability. Our platform facilitates secure and seamless payments through Stripe, ensuring both parties are protected. We handle the payment processing, so you can focus on delivering an exceptional rental experience.
Prepare for rentals
Before each rental, make sure the item is in top condition. Clean, inspect, and maintain your items to ensure they meet customer expectations. Coordinate pickup or delivery details, and provide any necessary instructions or accessories.
Provide excellent customer service
As a vendor on our platform, exceptional customer service is key. Be responsive to customer inquiries and address any concerns promptly. Positive experiences lead to satisfied customers and potential referrals.
Receive reviews and feedback
After each rental, encourage customers to leave reviews and provide feedback on their experience. Reviews build trust and credibility, attracting more customers to your rental business. Continuously strive to improve your service based on customer feedback.
Grow your business
Our platform is designed to help you grow your rental business. Take advantage of our marketing tools, social media integration, and promotional opportunities to reach a wider audience and increase your bookings.
The support team
We're here to assist you throughout your rental journey. If you have any questions or need support, our dedicated renter support team is available to assist you.
Help us grow
If you had a great experience, spread the word about our platform to friends, family, and event planners. Your recommendations can help us grow our community and provide even more rental options for future events.