Welcome to Mooch!
We're excited to have you join us as a renter. Here's a breakdown of how it works!
Sign up and create your renter profile
Begin by signing up on our platform and creating your renter profile. Provide some basic information about yourself and your event requirements. The more details you share, the better we can match you with the perfect rental items.
Browse and search for rental items
Explore our extensive inventory of rental items by browsing or using our search feature. Filter the results based on your specific needs, such as location, event date, item type, and more. Take your time to find the items that best fit your vision.
View item listings and details
Click on an item listing to view its details. You'll find a description, high-quality photos, rental terms, pricing, availability, and any additional information provided by the vendor. This information will help you make an informed decision.
Communicate with vendors
If you have any questions about an item or its rental terms, you can directly contact the vendor through our messaging system. Inquire about availability, ask for clarification, and discuss any special requirements you may have.
Make a booking request
Once you've found the perfect item, submit a booking request to the vendor. Provide the necessary details, such as the event date, duration, and any specific instructions. The vendor will review your request and respond accordingly.
Confirm your booking
Once the vendor approves your booking request, you'll receive a notification. Review the rental terms and pricing one more time, and if everything looks good, proceed to confirm your booking. We'll guide you through a secure and seamless Stripe payment process to secure your rental.
Coordinate pickup or delivery
Depending on the vendor's offerings, you'll need to coordinate the pickup or delivery of the rental items. Communicate with the vendor to finalize the logistics, such as the date, time, and location. Ensure you have all the necessary information for a smooth rental experience.
Enjoy your rental
On the day of your event, enjoy using the rental items to bring your vision to life. Take good care of the items, following any guidelines provided by the vendor. If you encounter any issues during the rental, communicate with the vendor promptly for resolution.
Check in and reviews
After the rental, confirm its check in and share your experience by leaving a review and providing feedback on the vendor and rental item. Your feedback helps others in their decision-making process and encourages vendors to continue delivering exceptional service.
The support team
We're here to assist you throughout your rental journey. If you have any questions or need support, our dedicated renter support team is available to assist you.
Help us grow
If you had a great experience, spread the word about our platform to friends, family, and event planners. Your recommendations can help us grow our community and provide even more rental options for future events.